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About Dsyr Scents
Since our first day in business, Dsyr Scents has been offering our customers the best selection of products at unbeatable prices. Our online store has become synonymous with quality and we ensure a continuous variety of fantastic merchandise along with unique limited edition and seasonal items that fit any budget. Check it out and start shopping today!
Shipping Policy
How It Works
Items on our website are available and ready to ship within 2-3 business days unless otherwise stated. We process & ship orders on Monday through Friday, excluding holidays when the courier service is closed.
Orders placed after 4:00 pm will be processed on the next business day (Mon-Friday) and then shipped. Items that are not ready to ship will be processed as indicated in the item listing and then shipped on the next shipping date.
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Orders are shipped via J&T Express, PosLaju Malaysia or City-Link Express unless otherwise stated.
Tracking information, when applicable, will be provided. If you need your order expedited, please contact us prior to
placing your order so we can discuss alternative shipping options
FAQs
How Can We Assist?
Please contact us at dsryscents@gmail.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault.
Yes, we do have custom options available. Please CONTACT US and include as many details as possible about what you're looking to do.
If your package arrives damaged please email dsyrscents@gmail.com immediately. We ask that you include photos of the shipping box and the damaged item(s) in your email.
Items that are damaged during shipping will be replaced ASAP at no cost to you. If the item is unable to be replaced, you will have the option of selecting a comparable item or a refund for the item.
Do you offer custom candles for party favors or corporate gifting?
What should I do if my item is damaged in transit?
What is your return policy?
Contact Support
How Can We Help?
Our Return Policy
Everything You Need to Know
Returns
Please contact us at dsyrscents@gmail.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dsyrscents@gmail.com.
Privacy at Dsyr Scents
All about Information Security
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WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
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When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We use Google Analytics to collect standard internet information. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
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Email marketing: With your permission, we may send you emails about our store, new products and other updates. We use Gmail to deliver our newsletter. We gather statistics of email opening and clicks to help us monitor and improve our newsletter. You can unsubscribe to these mailings at any time by clicking the unsubscribe link at the bottom of any of our emails
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We like when it smells good at home
It is original and personal
Customized and Personalized candle
Send us a Note
Thanks for your interest in Dsyr Scents. For more information, get in touch with us. We look forward to hearing from you.
Kota Kinabalu, Sabah 88200
+60143570428
